Application Analyst - New Grad (Toronto)

Application Analyst - New Grad (Toronto)

Ceridian

 

About Us

Ceridian is an enterprise cloud technology company specializing in human capital management serving more than 50 countries. Our products, solutions and our people work together to help organizations control costs, save time, optimize their workforce, minimize risk and grow their businesses.

 

Job Description

Join the Ceridian Support Team responsible for providing world class application support for the Dayforce HCM solution; our award winning cloud enterprise human capital management (HCM) application that is improving the lives of millions of workers across the globe!  

Crush resolution tickets and capture the hearts of customers like a world class Pokemon hunter.  We are a team of customer focus enthusiasts dedicated to the success of our clients.  We are constantly innovating and people recognize it. Clients recognize it. Industry experts recognize it. And most importantly the people who use our software love us for it.

Due to growing demand of our HCM application our Support Team is growing. Our employees are fun, intelligent, team oriented people who live our values every day: Customer Focus, Transparency, Diligence, Optimism, and Agility. Sound intriguing? We are looking for a: New Grad Application Analyst



Responsibilities:

As an Application Analyst you will be responsible for delivering exceptional B2B application support to Ceridian’s clients.  This includes using your strong analytical and problem solving skills to efficiently resolve incidents while maintaining the highest level of client satisfaction.

Because customer focus is in your DNA, you will work directly with client administrators as well as collaborate with your team members and other internal teams to champion client priorities and drive incidents to closure. You will combine strong technical and functional problem solving skills with a keen business sense to deliver top notch, client-focused support. Your clients will praise your ability to provide them with regular and timely incident updates.

You will have the opportunity to further improve our ability to support our customers by contributing to the support knowledgebase, as well as play a part in the improvement of our application by reproduce and meticulously documenting software defects. You may get involved with a wide variety of operational projects including; monitoring and maintaining client production environments, technical programming and scripting tasks, enhancing the customer support experience and optimizing internal processes and procedures.

Whether you are answering incoming client calls or working on-call, your colleagues will appreciate and share in your willingness to jump at the opportunity to support your team and customers where you are needed the most.

 

Qualifications:

  • ‘I got this’ mentality and optimism; the ability to rise to a variety of challenges with superior communication, organizational, and problem solving skills that instill confidence in our customers

  • It’s not just about working hard; you know how to celebrate success both customer and team wins (Go Karting, Archery, Bubble Soccer, & Nintendo Wii dance offs are just a few ways we inject a fun and a positive vibe through out our team)

  • Collaborative work ethic; tackle a creative problem over a game of shuffle board, or network with colleagues from other locations at the end of the work day by joining one of our employee run sports teams! This is a tight knit team of customer focus individuals

  • Ability to work flexible hours and a willingness to work on-call if required

  • Recent Graduate with a Bachelor's Degree in Computer Science, Engineering, or relevant software/computer related fields

  • Proficiency with SQL and an understanding of relational database systems

  • Familiarity with Microsoft Server Technologies (e.g. IIS, Windows Server, Microsoft SQL Server)

  • Object Oriented Programming is a nice to have



What Ceridian Can Offer You [Perks of Joining our Team]

  • Collaborate with the brightest team in Human Capital Management

  • Flat hierarchy: work, eat, and engage with company execs

  • Ceridian offers the best of both worlds - the excitement of working in a growing startup environment, combined with the opportunities of a large organization

  • 3 weeks’ vacation and comprehensive benefits plan

  • Employee driven career path; Top Talent, Career Talk, Career Pathing, Tuition Reimbursement, Mentorship, & Job Rotation are just some of the People programs we have to help you advance your career

  • Fun@Work; Company and Department social events, stocked lunch rooms (free pop/juice and subsidized snacks), foosball/shuffle board, sports teams, office sports teams and subsidized fitness programs to keep you active

  • Bring your whole self to work; casual dress code, a diverse workforce, and some of the greatest people around to make your work day better!



Job Type

Full-Time



Apply online at http://careers.ceridian.com/jobsearch/job-details/application-analyst-new-grad-toronto/5582/1/