Business & Store Services Coordinator Metro Inc.

Business & Store Services Coordinator

Metro Inc.

About Us

METRO INC. is a leader in the grocery and pharmacy sectors in Quebec and in Ontario, with more than 65 years experience in the fascinating world of food. Its operations are concentrated in Quebec and Ontario with a network of more than 800 grocery stores under the Metro, Metro Plus, Super C and Food Basics banners, and more than 250 pharmacies under the Brunet, Clini Plus, The Pharmacy and Drug Basics banners.

Metro employs more than 65,000 men and women united by the same goal, vision and philosophy: to be the best at what they do. The dedication and collaboration of its employees have allowed Metro to secure a leading position in the Canadian food market. Teams who know how to adapt to new situations and strive determinedly, day after day, to achieve the goals they set together are what make the company successful.


Job Description

This position is responsible for resolving store issues regarding SAP and BDMS systems for both Conventional and Discount banners, this position also supports Business Services in

implementation and project execution. This position is responsible for the entry and maintenance of survey/distributions and management of store orders.


  • Data entry and management of information including but not limited to promotions, retails, coupons, agreements, surveys and distributions into SAP.

  • Perform identification and analysis of errors and validation of own and teams work.

  • Receive and respond to all store and business inquiries. Each inquiry requires extensive investigation. The position requires a solid knowledge of SAP and BDMS

  • Troubleshoot items that may be set up incorrectly. Communicate findings to relevant areas of the business for resolution.

  • Communicate and coordinate issues and solutions with relevant departments. Ensure that issue correction is completed in a timely manner.

  • Assist stores in data corrections at store level by providing clear instruction.

  • Relay communications to the stores on behalf of various areas of the business.

  • Perform flyer analysis, identification of any impact to retail or tags. Ensure corrections are made and stores are communicated any necessary information.

  • Monitor store orders, ensuring all orders are received and processed correctly. Coordinating emergency orders between warehouse, operations and transportation. Investigating and coordinating any necessary correction of errors in orders to ensure accurate delivery of product. Data entry of schedule changes to orders and entry or changes to store orders as necessary.


  • Post Secondary Diploma/ Degree in a related field

  • 1 – 3 years of relevant experience

  • Intermediate skills in Microsoft Office is required

  • Available to work weekend as required

  • Required to be on call and be available for assigned periods

  • Some travel to stores is required

  • Knowledge in the following systems BDMS & SAP is an asset

  • SAP knowledge is an asset

  • Data entry expertise

  • Excellent verbal and written communication skills

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Metro is dedicated to fostering a diverse work environment. We will consider all qualified applicants for employment.


Metro is committed to accommodating applicants and employees with disabilities. Should you require accommodation or this job description to be available in an accessible format, please advise.